A Tree Is Down on a Structure
On the house, garage, or a vehicle — call immediately, and stay out of the affected rooms until the load is off.
Buffalo storms do not wait for business hours, and neither do we. Round-the-clock emergency response for fallen trees, broken limbs, and storm damage across the Buffalo metro — we answer every call.
Overview
A tree on your roof at two in the morning is a different job from a scheduled removal. The tree is loaded in ways it was never designed for, weight is held in places you cannot see, and cutting in the wrong order can drop the rest of it through the ceiling. Storm work is the part of this trade where experience matters most.
Greenway Tree Service runs emergency response 24 hours a day, 7 days a week, year-round across Buffalo and Western New York. We stabilise the immediate hazard first, work with you on what your insurer will need documented, and get access and safety restored before moving on to the tidy-up. Call any hour — a person answers.
When to Call
If any of these describe your property, it is worth having a certified arborist take a look before the situation gets more expensive.
On the house, garage, or a vehicle — call immediately, and stay out of the affected rooms until the load is off.
A broken branch caught overhead is holding energy and can release at any moment. Keep everyone out from under it.
Call 911 and your utility first — treat every line as live. We coordinate the tree work once the line is confirmed safe.
Fresh soil cracking or a root plate lifting after a storm means the tree is actively failing, not settled.
A trunk that opened up during high wind has lost its structure and can come apart in the next gust.
A tree across the only way in or out is an access emergency — we clear a safe route first, then deal with the rest.
Our Process
No guesswork and no surprise invoices. Here is exactly what happens from the moment you call to the moment we leave the site clean.
Phone or text 24/7. Tell us what is down and what it is on, and we dispatch based on the hazard.
On arrival we secure the scene, identify what is under load, and remove the immediate danger to people and structures.
We photograph the damage for your claim, then cut in a planned sequence so nothing shifts unexpectedly.
Debris out, access restored, and a plan for any remaining tree work in daylight if the site needs it.
Storm damage, fallen trees, dangerous limbs — call us anytime, day or night.
FAQ
We answer the phone 24 hours a day and dispatch by hazard — a tree on an occupied house comes before a limb across a back lawn. Response time depends on where you are in the metro and how many calls a storm has generated at once; during a major lake-effect event we prioritise structural and access emergencies. Call us and we will tell you honestly when we can be there.
Often, yes — most policies cover removing a tree that has struck an insured structure, and many cover a portion of the cost to clear a downed tree from your property. Coverage varies by policy and deductible. We photograph and document the damage and the work so you have what you need for a claim, but your carrier makes the coverage decision.
Get everyone away from the tree and out of any room it is bearing on, and keep clear of anything that could still fall. Do not go near any line the tree is touching — call 911 and your utility for those. If it is safe from a distance, photograph the scene. Then leave the cutting to us; storm-loaded wood is the most dangerous material in this trade.
Emergency response outside normal hours is priced differently from scheduled work, because it means mobilising a crew and equipment immediately and often working in poor conditions. We tell you what the call will cost before we start work — you will not get a surprise invoice afterward.
Usually not, and that is good news for your bill. If nothing is under load, nothing is hung up overhead, and access is not blocked, it is safer and cheaper to handle as scheduled work in daylight. Call us and describe it — if it can wait, we will say so.
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